As a wholesale supplier to optical practices across Australia and New Zealand, we understand the importance of maintaining strong business standards, reliable customer relationships, respectful workplace practices, and responsible operational processes.
Our corporate responsibility approach focuses on the way we conduct business, support our team, protect information, work with suppliers, manage products, and continue to improve our operations.
Ethical Business Practices
Optique Line is committed to conducting business with honesty, integrity, and professionalism.
We aim to ensure our business decisions and customer relationships are guided by fairness, transparency, accountability, and respect.
We expect our employees, contractors, suppliers, and business partners to act responsibly and professionally when representing or working with Optique Line.
Our People
Our team is central to the way we operate.
Optique Line is committed to maintaining a respectful, safe, inclusive and supportive workplace. We aim to provide clear communication, appropriate training and fair workplace practices that support employee wellbeing, accountability and professional conduct.
We value diversity and are committed to ensuring people are treated fairly, regardless of their background, identity or personal circumstances. We also encourage employees to raise workplace concerns through appropriate channels.
Customer Commitment
Optique Line is committed to supporting our customers through reliable service, product knowledge, clear communication, and long-term business relationships.
We aim to provide accurate information, responsive support, and practical solutions that assist optical practices in managing their product and service needs.
Supplier and Product Responsibility
Optique Line works with local and international suppliers to source eyewear, accessories, tools and related products.
We seek to work with reputable suppliers who comply with applicable laws and demonstrate responsible practices relating to employment conditions, workplace safety, human rights, product quality and ethical business conduct.
We do not support forced labour, modern slavery, human trafficking or child labour within our operations or supply chain. Where concerns are identified, we will assess the matter and seek appropriate information or corrective action from the relevant supplier.
We continue to review our procedures relating to product quality, warranty management, supplier communication and customer feedback.
Further information is available in our Ethical Sourcing and Supply Chain Statement.
Privacy, Security and Data Protection
We understand the importance of protecting customer, supplier, employee, and business information.
Optique Line maintains internal procedures and website policies relating to privacy, confidentiality, data protection, system access, and responsible information handling.
Further information is available in our Privacy Policy and Security & Data Protection Statement.
Environmental Responsibility
As a product-based business, we recognise the importance of reducing waste and making responsible decisions where practical.
We continue to review opportunities to improve our approach to packaging, stock management, recycling, product handling, freight, office processes, and the responsible reuse of selected products where appropriate.
Compliance and Governance
Optique Line aims to comply with applicable laws, regulations, and business obligations in Australia and New Zealand.
We maintain internal policies, procedures, and review processes to support responsible business management, workplace conduct, customer service, privacy, and operational accountability.
Continuous Improvement
Corporate responsibility is an ongoing commitment.
Optique Line will continue to review and improve our practices as our business, industry, and customer needs evolve.
This statement will be reviewed periodically to ensure it remains relevant and reflects the way we operate.
Contact
If you have any questions about this statement or Optique Line’s approach to corporate responsibility, please contact us:
Optique Line
Email: sales@optiqueline.com.au
Phone: 1800 649 527
